IT Project Manager

Tbilisi, Georgia / +995 411 24 40 11 / E-mail: [email protected] / LinkedIn

IT Project Manager with 5+ of experience B2C and B2C products.

Successfully developed impactful projects and products, drove projects’ metrics and both B2C and B2B products for Yandex, Skyeng and Helpdesk Media.

With a focus on IT development with UGS, education and customer support products, I posses strong leadership, communication, strategic thinking, and team management skills.

Proven experience in managing cross-functional teams, collaborating with stakeholders, and adapting to changing industry dynamics for efficient project execution.

Strategic Planning | Team leadership | Data-driven development | End-to-end project management | Multiple projects | Cross-functional collaboration | Problem solving | Communication | Customer-centric service | Tools Optimisation | Team support | Proactive Initiative | Technical skills | Budget management

PROFESSIONAL EXPERIENCE

Helpdesk Media Foundation (Mar 2022 – Oct 2023) Remote, Tbilisi

Non-profit Organisation that provides information assistance to people affected by the war in Ukraine.

Project manager / Head of customer service

• Overseeing customer service products, enhancing customer journey, and directly impacting 30,000 users.
• Managing strategic planning, development, analytics, technical documentation, and team oversight.
• Leading team building initiatives across support, development, product, and volunteer teams.
• Collaborating on joint projects with human rights organizations.
• Supervised a team of over 40 customer service representatives and over 300 volunteers.